SIDNEY — The year 2015 marked the most successful one that Kirk NationaLease has had in the past 10 years. The company’s performance was highlighted by an increased relationship with a national department store chain, beginning relationships with the second largest food processor in the United States and a leading yard truck manufacturer, and the opening of shops in Cleveland and Bowling Green, Ohio and Midlothian and Tyler, Texas.
Service to others is the underlying foundation of Kirk NationaLease. Whether we are renting or leasing tractors or trailers to our customers, or repairing a customer’s tractor or trailer, we try to relieve the customer of any concerns when it comes to their transportation needs.
“Listening to a customer talk about what is going on in their business and the issues that they may be having, and then coming up with a solution for the customer is the most exciting and satisfying thing that we can do for a customer. We have to be flexible and adaptable to our customers’ needs,” commented Jeff Phlipot, president of Kirk NationaLease.
His report continues:
For example, in 2014 Kirk NationaLease introduced a roller floor trailer for a customer in the beverage industry. After listening to the customer and the success that they have had with the trailer, Kirk is continuing to improve the trailer design by making it self-unloading which will provide additional efficiencies for the customer.
Kirk NationaLease celebrated its 40th Anniversary with the National Truck Leasing System, (NationaLease) in December, 2015. In addition to Kirk NationaLease facilities located in OH, KY, MI, IN, VA, NC, SC, and TX, the NationaLease system allows Kirk to provide service to its customers across the country through 550 affiliated locations. If a Kirk customer’s truck or trailer is having issues on the road, affiliates are required to render assistance to get the customer moving again.
In turn, Kirk reciprocates this service needed when another affiliate is close to one of our 25 shop locations. The Service Managers representing the 550 NationaLease affiliates across the country voted for Kirk to receive the highest award in 2015 for giving the “Platinum” level of great service to the membership.
In conjunction with expanding our shop location footprint across eight states, we have addressed the need for additional Sales Representation for our growing customer base and are in the process of realigning sales territories and adding staff to meet those needs and identifying even more new opportunities.
Additionally, Kirk is investing more time and resources into our people as we grow in order to meet the demands necessary as we strive to be a dominant provider of transportation services. Continual offering of training programs for our Technicians and Operational Management is something we are very committed to and ultimately benefits our customers. Much emphasis and planning has been put into investing into our infrastructure at the Shop level, enabling each location to provide the services the customers have come to expect from Kirk.
Ultimately, with a complete approach to providing the best transportation services by investing in our people, shops, equipment and solving unique problems for our customers, we hope to record yet another successful year in 2016.
