Vectren launches new website

Staff report

DAYTON — Vectren has launched a completely redesigned featuring several enhancements and additions aimed at improving the customer’s experience while navigating the site.

In addition to the redesign, now automatically adjusts to give customers the same experience regardless of their devices and provides full account access and functionality from mobile devices.

“With nearly half of all visits coming from mobile users, it is important we offer full functionality and access to all features of our website,” said Doug Petitt, vice president and chief information officer. “A fully responsive, optimized website allows for a seamless customer experience regardless of the device.”

Additional enhancements include:

· Streamlined start, stop and move processes: Processes around starting, stopping or transferring service have been simplified to make the experience as efficient as possible.

· Account dashboard and message center: When logged in to their online account, customers will now see their most often used account management tools and quick links to popular actions. They’ll also see important account messages.

· Expanded energy saving section: All residential customers will now have access to energy usage and bill analyzer tools, which also include the ability to compare their usage to their neighbors. Access to energy efficiency rebate forms and programs has also been simplified.

Staff report